1T2C Support & Success Center
1T2C Support & Success Center
We keep your growth engine running—24/7. Get help with the 1T2C Platform (white-labeled GoHighLevel), AI Agents, campaigns, integrations, and billing—all in one place.
Submit a Support Request
Start Here: Quick Resolution Paths
Find answers fast with our comprehensive search system. Search guides, playbooks, and FAQs to resolve issues quickly and get back to growing your business.
Platform Support
1T2C Platform powered by GoHighLevel - logins, user roles, pipeline management, automated snapshots, and workflow automations.
  • User access and permissions
  • Pipeline configuration
  • Automation workflows
AI Agents Suite
AuriVoice, AuriChat, AuriAscend, and AuriTrust configuration, script management, and performance analytics.
  • Voice agent setup
  • Chat configuration
  • Analytics and reporting
Campaigns & SEO
Marketing funnels, email and SMS campaigns, ad tracking systems, and Search Intelligence optimization.
  • Funnel creation
  • Campaign tracking
  • SEO optimization
Contact & Response Commitments
Get Help When You Need It
Our support team is committed to keeping your business operations running smoothly. We offer multiple contact methods with clear response time commitments based on the urgency of your issue.
Live Chat
Monday–Friday, 9:00 AM–6:00 PM ET with after-hours emergency escalation available for critical issues.
Email Support
[email protected] - Detailed technical support with documentation and screenshots.
Priority Phone Line
Direct access for Priority Account holders with dedicated Success Engineer escalation path.

Service Level Agreements
  • Critical Issues: 2-4 hour initial response with continuous updates
  • High Priority: 1 business day resolution
  • Normal Requests: 2 business days
Platform Support
1T2C Platform
The 1T2C Platform is fully configured, managed, and supported by our expert team. All platform features are delivered through our secure, branded environment with 1T2C's quality assurance and change management processes.
Access & Security
User provisioning, role management, two-factor authentication, and sub-account workspace organization for enterprise security standards.
CRM & Pipeline Management
Custom pipeline stages, opportunity tracking, task automation, and deal progression workflows tailored to your business processes.
Communication Hub
Unified messaging across SMS, Email, WhatsApp, and social media DMs with intelligent routing and response automation.
Phone & SMS Systems
Professional telephony with number provisioning, call routing, IVR systems, call recording, and compliance management through LC Phone.
All updates and reliability improvements flow through 1T2C's quality assurance process, ensuring stability while delivering cutting-edge features. Our wenvironment maintains full feature parity with enhanced security and compliance standards for enterprise customers.
AI Agents Support
The Complete Auri Suite
Our comprehensive AI agent ecosystem transforms customer interactions across every touchpoint. Each Auri agent is designed for specific business functions, working together to create seamless customer experiences while reducing operational overhead.
AuriVoice
Advanced voice agent handling inbound and outbound calls with natural conversation flows, intelligent intent recognition, and seamless escalation to human agents when needed.
AuriChat
Omnichannel chat agent for websites and messaging platforms with brand voice customization, lead enrichment, and intelligent handoff management.
AuriAscend
Lifecycle management agent specializing in upselling, cross-selling, renewal campaigns, and NPS follow-ups to maximize customer lifetime value.
AuriTrust
Reputation and compliance management with automated review collection, survey governance, audit trail maintenance, and brand protection protocols.

Analytics & Optimization: Track containment rates, first-contact resolution, customer satisfaction scores, and appointment conversion rates across all AI agents.
Implementation & Onboarding
Our structured onboarding process ensures rapid deployment and user adoption. From initial setup to advanced optimization, our implementation specialists guide you through every step of your 1T2C journey.
Guided Setup Process
Comprehensive kickoff call, snapshot deployment, role mapping, and SLA alignment tailored to your business requirements and operational structure.
Seamless Data Migration
Complete transfer of contacts, opportunities, pipeline configurations, and digital assets including forms, landing pages, and automated workflows.
Comprehensive Training
Role-specific training tracks for managers and agents, extensive on-demand video library, and certification badges to ensure platform mastery.
Industry Playbooks
Pre-configured templates for Home Services, Retail, Healthcare, Non-Profit, and B2B Services with best-practice workflows and proven conversion strategies.
Implementation Timeline
Most implementations complete within 2-4 weeks, depending on complexity and data volume. Our project managers provide weekly progress updates and milestone tracking.
Knowledge Base & Tutorials
Access our extensive knowledge base featuring step-by-step guides, video tutorials, and best practice documentation. Everything you need to maximize your 1T2C platform investment and drive business growth.
Getting Started Essentials
Master account structure, navigation fundamentals, and implementation best practices including UTM tracking standards and naming conventions for optimal organization.
Advanced How-To Guides
Detailed walkthroughs for building custom pipelines, creating complex workflows, launching high-converting funnels, and configuring phone and SMS systems.
Integration Tutorials
Step-by-step setup guides for Stripe payments, Google and Microsoft integrations, Meta advertising platforms, Zapier automations, and custom API connections.
Troubleshooting Resources
Common issue resolutions, error code explanations, performance optimization tips, and maintenance schedules to keep your systems running smoothly.
Learning Paths
  • New User Certification (2-3 hours)
  • Advanced Administrator (8-10 hours)
  • AI Agent Specialist (4-6 hours)
  • Integration Expert (6-8 hours)

Quick Access: Use our smart search to find specific topics instantly. All guides are mobile-optimized for reference while working in the platform.