Privacy Policy for 1T2C
Privacy Policy for 1T2C
At 1T2C, we respect your privacy and are committed to protecting the personal information of our clients and their customers. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our comprehensive platform services.
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Information We Collect
We collect information across three primary categories to deliver our comprehensive platform services and support our clients' business operations.
Client Information
We collect essential business details including company information, contact details, billing data, and account credentials. This information enables us to provide personalized service and maintain secure account access for our platform users.
  • Company name, title, and contact information
  • Secure payment processing data
  • Account login credentials and activity logs
Customer Information
When clients use our platform for lead management and communications, we process customer data on their behalf. This includes contact information, interaction history, and marketing preferences to enable effective campaign management.
  • Names, email addresses, phone numbers
  • Communication interactions and history
  • Appointment bookings and service requests
Technical Information
We gather technical data to optimize platform performance and user experience. This includes device information, usage patterns, and tracking technologies that help us maintain and improve our services.
  • Device details, IP address, browser type
  • Usage analytics and page interactions
  • Cookies and tracking technologies
How We Use Your Information
Your information enables us to deliver exceptional service, maintain platform security, and support our clients' business growth objectives through our comprehensive suite of tools.
01
Service Delivery
We use your information to provide, maintain, and continuously improve our platform services, ensuring optimal performance and user experience.
02
Communication Management
Information enables communication and marketing campaigns on behalf of our clients, facilitating effective customer engagement and lead nurturing.
03
Account Security
We utilize information for secure payment processing, account management, and maintaining the integrity of user accounts and platform access.
04
System Optimization
Technical information helps us monitor system performance, troubleshoot issues, and enhance platform functionality based on usage patterns.
05
Legal Compliance
We process information to comply with legal, regulatory, and contractual obligations, ensuring responsible data handling practices.
Our data usage practices are designed to maximize value for our clients while maintaining the highest standards of privacy protection. Every piece of information we collect serves a specific purpose in delivering our platform services or ensuring compliance with applicable regulations.
Information Sharing Practices
We do not sell personal data
1T2C maintains strict data sharing policies that prioritize privacy protection while enabling essential business operations. Information may only be shared under specific, well-defined circumstances that support our service delivery or legal obligations.
Service Providers & Partners
We work with trusted third-party vendors who support our platform infrastructure, including hosting services, payment processors, analytics providers, and communication tools. These partners are contractually bound to protect your information.
Client Data Access
Customer information collected through client campaigns remains accessible only to the respective client who owns that data. We maintain strict access controls to ensure data segregation between clients.
Legal & Compliance Requirements
Information may be disclosed when required by law, regulation, or necessary to protect rights, safety, or security interests. We carefully evaluate all legal requests before disclosure.
Business Transfers
In the event of a merger, acquisition, or business restructuring, information may be transferred as part of business assets, subject to continued privacy protection commitments.
Data Ownership & Responsibility
Clear data ownership boundaries ensure accountability and protect the rights of all parties involved in our platform ecosystem.
Client Data Ownership
All customer information entered into our platform by clients belongs exclusively to the client. We process this data solely to provide contracted services under clear data processing agreements.
Customer Rights Protection
End-customers retain full rights to request access, correction, or deletion of their information. Such requests should be directed to the client who collected their data, ensuring direct relationship management.
1T2C Responsibility Framework
We operate as a data processor for client-collected information and as a data controller for information we collect directly, such as client registration and platform usage data.

Key Distinction: This dual role ensures appropriate handling of different data types while maintaining clear accountability structures for privacy protection and regulatory compliance.
Data Security Measures
We implement comprehensive, industry-standard security measures to protect against unauthorized access, alteration, or disclosure of personal data across all aspects of our platform operations.
Encrypted Transmission
All data transmissions utilize SSL/TLS encryption protocols, ensuring information remains protected during transfer between systems and user devices.
Secure Storage & Access
Information is stored in secure environments with strict access controls, ensuring only authorized personnel can access data based on operational necessity.
Continuous Monitoring
Our systems undergo regular monitoring and security audits to identify potential vulnerabilities and maintain optimal protection standards.
Authentication Controls
Multi-layered user authentication and role-based access permissions ensure that individuals can only access information relevant to their authorized functions.
"Security is not a product, but a process. Our comprehensive approach ensures continuous protection of your valuable information."
Cookies & Tracking Technologies
Our website and platform utilize cookies and tracking technologies to enhance user experience, analyze performance, and deliver personalized content that supports your business objectives.
Cookie Purposes
  • Improve user experience and navigation
  • Analyze usage trends and platform performance
  • Personalize marketing and content delivery
  • Maintain session security and user preferences

You may adjust cookie preferences in your browser settings. However, some platform features may not function properly without essential cookies enabled.
Our cookie implementation follows industry best practices and privacy regulations, ensuring transparent data collection while enabling optimal platform functionality for our users.
Essential Cookies
Required for basic platform functionality
Analytics Cookies
Help us understand usage patterns
Marketing Cookies
Enable personalized content delivery
Data Retention Policies
We maintain clear data retention schedules that balance operational needs with privacy protection, ensuring information is kept only as long as necessary for legitimate business purposes.
1
Active Service Period
Personal data is retained throughout the duration of active service agreements to support ongoing platform functionality and client needs.
2
Legal Compliance Period
Information may be retained beyond service termination to fulfill legal obligations, resolve disputes, and enforce contractual agreements.
3
Client-Requested Deletion
Data entered by clients may be deleted upon request or service termination, subject to any overriding legal retention requirements.
Our retention practices are regularly reviewed and updated to align with evolving regulatory requirements and industry best practices. We implement automated processes where possible to ensure consistent application of retention policies across all data categories.

Clients can request information about specific retention periods for their data categories by contacting our Privacy Office.
International Data Transfers
As a cloud-based platform serving clients across multiple jurisdictions, 1T2C processes and stores information in various locations while maintaining consistent data protection standards.
Multi-Jurisdictional Compliance
We implement data protection measures consistent with GDPR, CCPA, PIPEDA (Canada), and other applicable privacy regulations, ensuring comprehensive protection regardless of data location.
Transfer Safeguards
All international data transfers are protected through appropriate safeguards, including standard contractual clauses and adequacy decisions where available.
Regulatory Alignment
Our transfer mechanisms are regularly reviewed and updated to maintain compliance with evolving international privacy laws and regulatory guidance.
We work closely with legal experts and privacy professionals to ensure our international data handling practices meet the highest standards of protection. This includes regular assessments of data transfer mechanisms and implementation of additional safeguards as needed.
Clients requiring data to remain within specific geographic boundaries can discuss localization options with our technical team during the onboarding process.
Your Privacy Rights
1T2C respects and supports your privacy rights under applicable data protection laws. The specific rights available to you may vary depending on your location and the nature of our relationship.
Access Rights
Request access to and receive a copy of your personal data that we process, including information about how it's used and shared.
Correction Rights
Request correction or updating of inaccurate or incomplete personal information in our systems.
Deletion Rights
Request deletion of your personal data where legally permissible and not required for legitimate business purposes.
Processing Restrictions
Object to or request restrictions on certain types of data processing based on your specific circumstances.
Consent Withdrawal
Withdraw previously given consent for data processing activities that rely on consent as the legal basis.

To exercise any of these rights, please contact our Privacy Office using the information provided in Section 11. We will respond to your request within the timeframes required by applicable law.
Children's Privacy Protection
Our Services are not directed to children under 16
1T2C takes children's privacy seriously and does not knowingly collect personal information from individuals under 16 years of age. Our platform services are designed for business use and are not intended for or directed toward children.
If we learn that personal information from a child under 16 has been collected without appropriate parental consent, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child's information may have been collected should contact us immediately.
We encourage parents and guardians to monitor their children's internet activity and to help enforce this policy by instructing children never to provide personal information through our platform without permission.

If you believe we have inadvertently collected information from a child under 16, please contact our Privacy Office immediately at [email protected] so we can take appropriate action.
Contact Our Privacy Team
For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, our dedicated Privacy Office is available to assist you with prompt, professional support.
Privacy Office
1T2C – Privacy Office
Phone: 905-220-7996
Mailing Address
Physical Address:
220 Foxridge Drive
Ancaster, Ontario L9G 5B8
Canada
Our Privacy Office is committed to addressing your inquiries promptly and thoroughly. We typically respond to privacy-related requests within 5 business days and will work diligently to resolve any concerns you may have about our data handling practices.
Policy Updates & Changes
1T2C is committed to maintaining current and comprehensive privacy protections. We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable legal requirements.
01
Change Notification
Policy updates will be posted on this page with a revised "Effective Date" clearly displayed at the top of the document for easy identification.
02
Material Changes
For significant changes that materially affect your rights or our data handling practices, we will provide additional notice through email or platform notifications.
03
Regular Review
Clients and users are encouraged to review this policy periodically to stay informed about our privacy practices and any updates.
04
Continued Use
Continued use of our Services after policy updates constitutes acceptance of the revised terms, ensuring ongoing protection under current standards.

Stay Informed: Subscribe to our privacy updates or check this page regularly to ensure you're aware of our current privacy practices and any changes that may affect you.
Protection Framework Summary
This comprehensive privacy policy establishes robust protections for both your direct clients and their customers, ensuring lawful data handling across all platform interactions.
2
Role Framework
Data processor for client data, controller for direct collection
100%
Client Ownership
Complete data ownership for client-collected information
24/7
Security Monitoring
Continuous protection and system monitoring
5
Privacy Rights
Comprehensive rights protection framework
This policy framework aligns with industry best practices and regulatory requirements, providing comprehensive protection while enabling effective business operations through our platform services.

✅ Comprehensive Protection: Our policy protects both your direct clients by clarifying their data ownership rights and their customers by ensuring lawful, transparent data handling practices across all platform interactions.
Ready to Get Started?
Contact our team to learn how 1T2C can support your business while maintaining the highest standards of privacy protection and regulatory compliance.
Next Steps
  • Review our comprehensive platform features
  • Schedule a personalized demonstration
  • Discuss your specific privacy requirements
  • Begin your onboarding process
Your privacy and data protection are our top priorities. Experience the 1T2C difference with confidence.